Reed Hastings seems like a bright guy. He handily trounced the incumbent DVD rental giants (e.g., Blockbuster, Hollywood Video), and currently has a commanding lead in the movie streaming market. So why on earth is he destroying what he’s built? What’s happening to Netflix? Reed Hastings, CEO of Netflix, recently wrote a blog post to customers about some upcoming changes to the Netflix we know today: It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming, and the price changes.
• Tech Industry • 2369 words • 12 minutes to read